Do you ship bikes?
Yes. We ship across the United States and Canada (where state and provincial law permits). Parts and accessories ship at a flat rate, complete bikes ship by freight, and orders over $99 ship free. You can also pick up free at our Ocoee store. See the Shipping Policy for full details.
How long does shipping take?
We handle orders within 1–2 business days. Transit is typically 3–7 business days within the US and 5–12 business days to Canada, by UPS, USPS, or FedEx.
Are bikes assembled?
Bikes bought in store are fully assembled and safety-checked by our mechanics. Bikes shipped to you arrive mostly assembled in the manufacturer’s packaging and need basic final assembly (bars, pedals, seat) and a safety check — we recommend a professional check before the first ride.
Can I return a bike?
Yes, within 30 days, if it’s unused and in original condition and packaging. Custom and special-order builds, used components, and clearance items are not returnable. See Returns & Refunds.
Do you service bikes I didn’t buy from you?
Absolutely. We service all makes and models. Start a service request and we’ll take care of it.
How do I pay?
Payment options are shown securely at checkout.
What are your hours?
Tuesday–Friday 10:00 AM – 5:00 PM, and Saturday–Monday 10:00 AM – 3:00 PM.