Yes. Bike Life Bicycle Shop is operated by Bike Life LLC, a Florida limited liability company, from 104 W McKey St, Ocoee, FL 34761. You can reach us at +1 (321) 222-0110 during Mon–Fri, 9:00am–5:00pm EST, or at info@bikelifebicycleshop.com.

We currently ship to all 50 U.S. states (including Alaska and Hawaii). See our Shipping Policy.

Accessories typically arrive in 2–6 business days. Full bicycles ship via freight and typically arrive in 5–12 business days depending on your region.

Free standard shipping applies to accessories/parts orders over $99 in the continental U.S. Full bicycles ship at a freight rate calculated at checkout (from $79). All shipping costs are shown before you pay — never hidden.

Yes — all bikes sold on bikelifebicycleshop.com are brand-new unless explicitly labelled “used,” “open-box,” or “demo” on the product page.

Most bikes ship 85–90% pre-assembled. Final assembly (handlebar alignment, front wheel installation, pedal installation, brake check) takes 20–30 minutes with basic hex keys. We recommend a tune-up at a local shop before your first ride.

30 days from delivery, full refund to your original payment method on unused items in original packaging. See our Refund & Returns Policy.

Yes. The site uses TLS/SSL encryption end-to-end, and payments are processed by Stripe and PayPal, both PCI-DSS Level 1 compliant. We never store full card numbers.

Yes. We clearly state our relationship with each brand on the relevant brand page — authorized retailer, independent reseller, or fulfillment partner. If you have a question about a specific brand, email info@bikelifebicycleshop.com.

Phone +1 (321) 222-0110 during Mon–Fri, 9:00am–5:00pm EST, email info@bikelifebicycleshop.com (1 business day response), or use the form on our Contact page.